Privacy Policy

This policy is an outline of how we manage the collection and use of your personal information.


“Pack Equip Direct”, “we”, “us” – Pack Equip Direct ABN 85 584 550 321

“Customer, “you” – purchaser of goods from us

How we collect your details

Your personal information, such as your business name, personal name, addresses and phone numbers are collected via communication with us. This maybe via our website, phone, email, social media or other interactions we may have.

How we use your details

Your information is primarily used to engage and provide a service to you, namely delivering products to you and completing the associated transactions to these deliveries.

We also use your information to maintain our relationship and keep in contact with you. This includes:

  • Using the information we have to communicate with you, via email, phone or in person.
  • Improving our service offering and products: for example, by analysing your use of our website and services so that we can iteratively improve our services.
  • Guarding against security breaches by ensuring personal information is authenticated.

How we share your details

We will only disclose your personal details to third parties in the following instances:

  • If the third-party provider or partner performs some of our services, i.e. deliveries, research, marketing, financial and legal
  • Where required or authorized by law.
  • If the third party is a subsidiary owned by Pack Equip Direct.
  • An actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business.


The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service or to comply with applicable legal, tax or accounting requirements)

We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.

Your rights

It’s your personal data and you have certain rights relating to it.

When it comes to marketing communications, you can ask us not to send you these at any time – just click unsubscribe at the footnote of the email.

You also have rights to:

  • Understand what personal data of yours we hold – and to ensure it is accurate.
  • Request a copy of your personal data, or ask us to limit, or delete/remove what we have.

You can exercise these rights at any time by sending an email to

If you are unhappy with the steps we have taken to meet best practice privacy policy regulations, please get in touch with us – we are always looking to improve.