Frequently Asked Questions

Find quick and easy answers to common questions about our packaging machinery and equipment, shipping & return info and much more.

We’re based in Brisbane but send our packaging machinery and equipment Australia-wide. Contact us to find out more
We sell a wide range of packaging machinery and equipment, including heat sealing, shrink wrapping, vacuum packing, taping, strapping, and wrapping machines, and packaging equipment including weighing and counting scales, order picking trolleys, knifes, scissors, and consumables.
We most certainly can. Simply get in touch via our contact form or call us on (07) 3180 8841, and we’ll be happy to help you find what you’re looking for.
Yes, we do. We’re always on hand to offer advice and guidance on installing and using our products.
Delivery can take 1 to 10 business days depending on the type of product shipped and where you’re located. If an item is out of stock, we’ll keep you updated.
Buying your packaging machinery and equipment from us means knowing it’s fit for the job and will work every time.

We work hard to make sure you’re happy with our products. If you have any questions at all about your purchase or need guidance finding the right solution, we’re always happy to help. And if you need advice after you’ve made your purchase, we also provide after-sales support. All you need to do is get in touch.

If for some reason you need to return a product, please let us know within 30 days of your purchase. Your product must be unused and in its original packaging with proof of purchase enclosed. A 15% restocking fee will apply.